Senior Manager, Vendor & Integration Platform Support
Williamsville, New York, United States of America
Full Time
3 weeks ago
$105,500 - $179,400 USD
Visa Sponsor
Key skills
AICollaboration
About this role
Role Overview
- Drive the evolution from reactive support to AI-enabled proactive support
- Implement intelligent support capabilities such as AI copilots for agents
- Partner with product and engineering teams to embed support intelligence into the Xvantage platform
- Build scalable knowledge ecosystems for vendors and integration partners
- Support vendors managing SKUs, pricing, promotions, and catalog metadata
- Lead support for partner integrations using APIs, XML, and integration frameworks
- Define operational metrics and partner with DevOps, SRE, and Engineering teams to improve platform reliability
- Lead a global platform support team and drive cross-functional collaboration
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field
- 7+ years of experience in digital platform customer or vendor support
- 5+ years of managing a global team
- Prior experience supporting partner integrations using APIs, XML, and integration frameworks
- Experience with AI-enabled proactive support a plus.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits