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Senior Manager, Vendor & Integration Platform Support at Ingram Micro | JobVerse
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Senior Manager, Vendor & Integration Platform Support
Ingram Micro
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Senior Manager, Vendor & Integration Platform Support
Williamsville, New York, United States of America
Full Time
3 weeks ago
$105,500 - $179,400 USD
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Key skills
AI
Collaboration
About this role
Role Overview
Drive the evolution from reactive support to AI-enabled proactive support
Implement intelligent support capabilities such as AI copilots for agents
Partner with product and engineering teams to embed support intelligence into the Xvantage platform
Build scalable knowledge ecosystems for vendors and integration partners
Support vendors managing SKUs, pricing, promotions, and catalog metadata
Lead support for partner integrations using APIs, XML, and integration frameworks
Define operational metrics and partner with DevOps, SRE, and Engineering teams to improve platform reliability
Lead a global platform support team and drive cross-functional collaboration
Requirements
Bachelor’s degree in computer science, Information Technology, or related field
7+ years of experience in digital platform customer or vendor support
5+ years of managing a global team
Prior experience supporting partner integrations using APIs, XML, and integration frameworks
Experience with AI-enabled proactive support a plus.
Benefits
Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
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