Key skills
Communication
About this role
Role Overview
- Manage all guest and owner communication (PMS, OTA platforms, email)
- Monitor inboxes and ensure no backlog during shift
- Handle guest enquiries, check-ins, and in-stay issues
- Review guest verifications and issue access details
- Monitor cleaning reports and flag any issues
- Coordinate basic operational tasks and escalations
- Drafting guest review responses
- General admin and system updates
Requirements
- Strong written and spoken English
- Experience in customer service, hospitality, or short-term rentals
- Comfortable managing multiple tasks in real time
- Confident making outbound calls when needed (not a call centre role)
- Reliable and consistent (very important)