Document and prioritize feature requirements for the product team
Engage with subscribers to understand their challenges and guide them in using the product effectively
Define solution assets related to security configurations and workflows
Collaborate with other PMs to write epics, features, user stories, and defects, and advocate for them in the backlog
Prioritize usability improvements, bug fixes, and new feature development to boost adoption
Coordinate backlog across multiple engineering teams to maximize market impact
Participate in Agile ceremonies, refine user stories, and document acceptance criteria
Create end-user documentation, marketing content, and go-to-market materials
Implement in-product engagement experiences such as tours, feature highlights, and learning aids
Drive customer success initiatives with training, engagement tools, and feedback loops
Work with design teams to enhance user experience and engagement tracking

At least 5 years of experience in software product management
Experience in writing clear and user-friendly help documentation for end users
Hands-on experience with in-product user engagement tools such as Intercom, Pendo, or similar
Understanding of the MSP/MSSP market and its role in administering cloud application environments, including security management
Practical experience in the IT security and compliance domain, preferably with cloud security product management, product support, or implementation support
NICE TO HAVE: Technical knowledge in security, cloud software development, and PowerShell will be an advantage

Senior Product Manager

Key skills