Device Support Specialist

Role Overview

• Provision mobile devices for users, ensuring they are configured correctly and ready for use.
• Test iOS updates to ensure compatibility and performance before deployment to users.
• Manage configuration control applications to maintain consistent device settings and policies.
• Troubleshoot and resolve device issues promptly to minimize downtime and ensure user productivity.
• Optimize user experience by implementing best practices and recommendations for device usage.
• Implement security settings on mobile devices to protect sensitive data and comply with organizational policies.
• Ensure data integrity on mobile devices through regular audits and compliance checks.
• Apply performance enhancement techniques to improve device speed, responsiveness, and overall performance.
• Collaborate with cross-functional teams to align device support strategies with business objectives and IT strategies.
• Develop and maintain comprehensive documentation for device support processes, configurations, and procedures.
• Provide technical support and guidance to end-users on device-related issues.
• Stay current with emerging mobile device technologies, trends, and best practices.
• Participate in the procurement and evaluation of mobile device tools and software.
• Ensure compliance with industry regulations and internal policies in all device support efforts.
• Conduct regular reviews and audits of device support processes to identify areas for improvement.
• Contribute to the continuous improvement of device support strategies and methodologies.
• Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities.

Requirements

• Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 years of experience as a Device Support Specialist or in a similar mobile device support role.
• Proficiency in mobile device provisioning and configuration.
• Experience in testing iOS updates and ensuring compatibility.
• Strong skills in managing configuration control applications.
• Excellent troubleshooting and problem-solving skills for device issues.
• Knowledge of user experience optimization techniques.
• Expertise in implementing security settings on mobile devices.
• Understanding of data integrity assurance practices.
• Familiarity with performance enhancement techniques for mobile devices.
• Strong communication and interpersonal skills.
• Desired: Certifications such as Apple Certified Support Professional (ACSP) or equivalent.
• Experience with mobile device management (MDM) solutions (e.g., Microsoft Intune, VMware Workspace ONE).
• Knowledge of endpoint security solutions and mobile threat defense.
• Familiarity with containerization and microservices architectures.
• Experience with automation and scripting for device support processes.

Tech Stack

• iOS
• Microservices
• VMware

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits