Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Based in Thailand;
Minimum of one year in customer service, preferably within an IT company or call center
Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
Excellent communication skills and willingness to work in a team
Analytical mindset with the ability to make data-driven decisions
Skills for solving work tasks and optimizing processes
Results-oriented approach and ability to work in a dynamic environment
Proficient in Thai as a native language, and advanced level of English
Proficient in using CRM and computer software (JIRA)
Knowledge of ticket and helpdesk systems would be advantageous.

Competitive salary based on experience;
Fully remote work with possibility to go on business trips;
Bonuses based on your KPI after 03 months of probation;
Laptop and headset for work after 03 months of probation;
Health insurance after 03 months of probation;
Start-up environment fast-paced and constantly growing, with full support from our established international team;
You will have a dedicated manager, with onboarding and constant support;
English Speaking Club with native teachers and colleagues from all over the world;
Online & Offline camps, workshops and gatherings;
Network with international colleagues through Random Coffee Program.

Customer Support Specialist

Key skills