responsible for managing and processing claims efficiently while ensuring compliance with company policies and regulations
Work with internal colleagues and third parties to navigate the claims process, ensuring application of pertinent policy and assist with status and reviews

Experienced in verifying the authenticity and eligibility of claims, communication with clients throughout the claims process, and instructing insured individuals on gathering necessary claim information for submission
Skilled in updating and maintaining the agency management system, including claim notes and filing systems, while assisting in the development of internal claim procedures and training clients on these processes
Proficient in advocating for reserve reductions on behalf of clients, prepare claim reviews with insurance representatives, and ensure timely follow-up with all parties involved until claims are closed
Ability to collaborate with claims team members and internal departments to identify client needs, develop personalized service plans, and ensure effective communication and execution of MMA Midwest’s service strategy, while leveraging insurance knowledge to enhance client relationships and document procedural changes as necessary
1+ year of experience in insurance or claims handling within an agency or insurance carrier (additional qualification)
BS/BA in Business, Insurance or related field (additional qualification)
Intermediate proficiency in Microsoft Office Suite (additional qualification)

Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office, based on your discretion and schedule
Start with 20 days of paid time off
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
All the nitro cold brew coffee and sparkling water you can drink

Claims Specialist – Business Insurance

Key skills