Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances.
Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals.
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team.
Proactively identify opportunities to improve our team’s implementation processes
Respond to customer escalations in a way that inspires confidence and customer loyalty
Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers

3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred).
Passion for learning new technologies and driving outcomes through technical solutions.
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
Ability to successfully navigate enterprise customers’ complex organizational structures
this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams.
Curiosity for listening and understanding customers’ goals and values.
Familiarity with CLM (contract lifecycle management) and legals operations business processes.
Experience learning and adapting quickly to a growing organization.

Private Medical & Dental insurance, covered at 100% for you and dependents
Life assurance and Income Protection
Generous leave policies, including parental leave, medical leave, and compassionate leave
Family-forming support through Maven for you and your partner
Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
Standard pension contribution scheme
Regular team events to connect, recharge, and have fun
Opportunity to help build the company you want to work at

Legal Engineer, EMEA – Implementation Consultant

Key skills