Serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities.
Lead requirements gathering, define RACI charts, and draft project charters.
Create schedules, assign resources, and build proactive risk mitigation and communication plans.
Manage client expectations, coordinate with SMEs to clear blockers, and oversee third-party service delivery.
Use formal change management to track scope, budget, and timeline; provide tailored status updates to stakeholders.
Secure formal customer acceptance, hand over documentation, and lead retrospectives for continuous improvement.
Consult on SSO (IdP), data integrations (SIS/HRIS), and LTI-compliant third-party apps.
Design account hierarchies, configure roles/permissions, and guide API usage to meet customer goals.
Lead content migrations from legacy systems and advise on JavaScript/CSS customizations.
Identify AI-driven efficiencies to increase customer "time to value."
Build and maintain technical guides for complex integrations and system implementations.
Translate functional requirements into technical recommendations.
Research client needs to improve service offerings and identify gaps in customer training or support.
Support internal goals and participate in cross-functional initiatives to improve team efficiency.

Ability to confidently and effectively manage external stakeholders for project delivery.
Experience designing, documenting, and communicating technical solutions in ecosystems involving SaaS applications.
Familiarity with multiple identity provider authentication systems.
Experience and familiarity with APIs and an understanding of how they can be used to integrate multiple applications.
Excellent written and verbal communication skills.
Ability to determine priorities based on timeline and business value.
Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate meetings

Competitive compensation, plus all full-time employees participate in our ownership program
because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Technical Delivery Manager

Key skills