Key skills
Communication
About this role
Role Overview
- Support the Service Network team with communication and ongoing system maintenance
- Understand the requirements of clients and consumers to support all new and existing programs
- Assist with day-to-day queries from the claims team
- Manage email inboxes and action where applicable
- Liaise with service centres on any potential day-to-day queries, escalations and SLAs for turn-around times
- Assist with monthly reporting on key metrics and SLAs for service centres
- Liaise with customers directly for escalations and fault confirmations
Requirements
- Experience in customer service & support for retail environments is ideal, particularly technical exposure to electronics / appliances / whitegoods
- Proficiency in MS Office
- Excellent written and verbal communication skills
- Strong organizational skills, with previous experience working towards SLAs or KPIs
- Excellent stakeholder engagement, both internal and external
- Strong analytical, numerical and problem-solving skills
- High level of attention to detail
- Ability to cover diverse areas and be flexible with change and business growth.
Benefits
- Diversity panels and employee resource groups
- Hybrid working to support work/life balance
- Volunteering leave to give back to the communities we serve
- Recharge & a cultural day off to celebrate what's important to you