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Service Network Administrator at Assurant | JobVerse
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Service Network Administrator
Assurant
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Service Network Administrator
Australia
Full Time
3 weeks ago
Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Support the Service Network team with communication and ongoing system maintenance
Understand the requirements of clients and consumers to support all new and existing programs
Assist with day-to-day queries from the claims team
Manage email inboxes and action where applicable
Liaise with service centres on any potential day-to-day queries, escalations and SLAs for turn-around times
Assist with monthly reporting on key metrics and SLAs for service centres
Liaise with customers directly for escalations and fault confirmations
Requirements
Experience in customer service & support for retail environments is ideal, particularly technical exposure to electronics / appliances / whitegoods
Proficiency in MS Office
Excellent written and verbal communication skills
Strong organizational skills, with previous experience working towards SLAs or KPIs
Excellent stakeholder engagement, both internal and external
Strong analytical, numerical and problem-solving skills
High level of attention to detail
Ability to cover diverse areas and be flexible with change and business growth.
Benefits
Diversity panels and employee resource groups
Hybrid working to support work/life balance
Volunteering leave to give back to the communities we serve
Recharge & a cultural day off to celebrate what's important to you
Apply Now
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