Shape and drive the strategy, execution, and continuous improvement of in‑field and warehouse operations
Support the Fleet organisation to deliver operational excellence across key KPIs
Define and refine the operations strategy for the market, including logistics partner management and service design execution
Develop and maintain performance metrics, dashboards, and reporting to monitor in‑field operations
Ensure high‑quality data management, rider analytics, and platform management across KPIs
Drive budgeting, forecasting, and performance tracking
Lead and support PMO‑type operations projects
Contribute to city launches by coordinating cross‑functional planning and execution
Collaborate with Fleet Managers in managing 3PL relationships, including sourcing and contract negotiation
Act as a bridge between central and local teams, supporting Fleet & Site Managers on execution

Bachelor’s degree in business, economics, engineering or a similar field, or equivalent experience
3–5 years of experience in operations, strategy or consulting, ideally from a fast‑paced or scaling environment
Strong analytical skills and experience independently conducting in‑depth data analysis, managing datasets, identifying underlying drivers, and translating findings into clear, actionable insights
Experience managing projects end‑to‑end and driving implementation of improvements together with multiple stakeholders
Ability to manage complex cross‑functional initiatives and align both local and central teams
Professional fluency in German and English, both written and spoken; additional languages are a plus
Experience with SQL or similar is an advantage.

Operations Strategy Associate

Key skills