Senior Product Manager

Role Overview

• Innovation through Customer Insight
• Engage directly with customers to uncover unmet needs and validate new ideas.
• Translate pain points into opportunities where automation, prediction, or personalization can drive breakthrough value.
• Salesforce + Ecosystem Integration
• Lead product thinking around integrations with Salesforce and other core systems to ensure scheduling data is contextual, actionable, and seamlessly integrated into customer workflows.
• Execution & Delivery
• Translate strategic goals and company vision into requirements, epics, and user stories that impact the growth and retention of the customer base.
• Work closely with engineering, UX, product marketing and sales enablement to build and release new features that are easy to use and add value to our customers.
• Ensure roadmap priorities are aligned with our key ICPs and target the most important product gaps based on competitive and market landscape.
• Metrics-Driven Iteration
• Define and track KPIs that reflect product success across the full lifecycle.
• Analyze adoption, retention, and usage patterns to refine experiences post-launch and inform prioritization decisions.
• Go-to-Market Readiness
• Lead cross-functional Go To Market activities for new launches and upgrades.
• Collaborate with product marketing, sales, and customer success to position intelligent scheduling as a differentiator.
• Create enablement materials and ensure internal teams and enterprise clients can adopt and trust your product.
• AI-Driven Product Strategy
• Own the vision and roadmap for appointment scheduling, with a strong emphasis on embedding intelligent capabilities.
• Partner with AI/ML and engineering teams to identify use cases such as smart routing, predictive availability, and conversational scheduling.
• Evaluate build-vs-buy decisions and ensure technical feasibility.
• Product Lifecycle Ownership
• Own the end-to-end product lifecycle from ideation through development, launch, post-launch optimization, and end-of-life.
• Ensure each phase has clear success criteria and customer feedback loops.
• Drive continuous improvement through retrospectives and lessons learned.
• Cross-Border Enterprise Collaboration
• Work effectively across time zones with US-based engineering, sales, customer success, and executive teams.
• Serve as the product voice in customer-facing meetings and executive reviews.
• Mentor junior product team members and help build PM best practices across the organization.

Requirements

• 7+ years in B2B SaaS product management, with experience owning products serving enterprise customers; appointment scheduling or calendar tool experience is a strong plus
• Salesforce.com general experience
• Strong understanding of customer experience design and product usability
• Skilled at turning complex technical solutions into intuitive user experiences
• Hands-on experience owning the full product lifecycle from concept through launch, adoption, iteration, and end-of-life
• Demonstrated experience working with US-based enterprise SaaS companies, including direct customer engagement and cross-time zone collaboration
• Strong written and verbal communication skills in English (business-fluent or native-level required); Spanish proficiency is a plus
• Willing to travel to the US for business meetings and customer visits as needed (15-20%)
• Excellent communication and presentation skills across technical and non-technical audiences
• Ability to develop a business strategy, create a product vision, and craft a roadmap to achieve business goals
• Experience working embedded with engineering teams in agile environments (sprint planning, backlog management, trade-off discussions)

Tech Stack

• SFDC
• Go

Benefits

• Health insurance
• Remote work options