Principal Product Manager

Role Overview

• Lead the full lifecycle of SBMM products and bundled offers from concept through development, launch, in‑market optimization, and end of life
• Design and evolve integrated SBMM bundles combining wireline connectivity, broadband, mobility, security, and value‑added services
• Manage budgets, cost estimates, and capital funding requests supporting product development
• Partner with design, engineering, operations, sales, and marketing teams to ensure successful launches and scalable execution
• Monitor performance and deliver data‑driven recommendations based on customer behavior, competitive trends, attach rates, and financial results
• Translate customer needs, operational insights, and technical requirements into clear product definitions, design documentation, user stories, and acceptance criteria
• Develop comprehensive business cases outlining revenue potential, cost models, pricing assumptions, and competitive positioning
• Prioritize roadmap features that improve customer experience, drive adoption, and streamline operational processes
• Conduct in‑depth market and competitive research to identify trends, customer segments, whitespace opportunities, and areas for enhancement
• Evaluate revenue and volume potential using scenario modeling for pricing sensitivity and attach rates across mobility, wireline, and value‑added services
• Leverage customer insights, sales feedback, and usage analytics to guide strategic decisions and lifecycle optimization
• Create and maintain detailed SBMM products and bundle roadmaps aligned to strategic priorities and customer needs
• Drive coordination across wireline, mobility, security, and value‑added services to enable cohesive, timely launches
• Produce service guides, product documentation, dashboards, and performance reports to track outcomes and identify opportunities to grow revenue and margin
• Lead cross‑functional initiatives that improve customer lifetime value, operational efficiency, and overall portfolio performance
• Partners with Technology Development, UX Design, Legal, Contracting, Pricing, Product Marketing, and external technology partners to deliver integrated solutions
• Collaborate with pricing teams to develop competitive, profitable strategies for standalone and bundled offerings
• Work closely with UX teams to ensure customer‑centric design aligned with technical and operational constraints
• Engage vendors and partners to optimize cost structures and enhance product capabilities and value

Requirements

• Experience in telecommunications, network‑based services, or enterprise technology environments strongly preferred
• Prior experience developing or managing products at a communications service provider, technology provider, or comparable B2B organization is a plus
• Relevant certifications may be required in certain areas
• Bachelor’s degree (BS/BA) desired
• 7+ years of related experience.
• Certification is required in some areas.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone