Senior Salesforce Consultant – Technical, AI-Enabled, Media Cloud & Agentforce

Role Overview

• Translate business requirements into scalable, well-architected Salesforce solutions , moving from AS-IS to TO-BE design
• Lead client-facing engagements : Discovery workshops Requirements gathering Solution walkthroughs and playback sessions
• Own end-to-end configuration across environments: Objects, fields, record types, page layouts Validation rules, approval processes Security model (roles, profiles, permission sets)
• Design and implement advanced Flow automation , including: Cross-object logic Error handling frameworks Scalable, maintainable automation patterns
• Deliver solutions across core and emerging Salesforce capabilities, including: Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle) Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
• Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to: Accelerate and validate metadata configuration Support solution design and edge-case handling Generate documentation, test cases, and implementation artefacts Improve delivery speed and quality
• Contribute to solution architecture discussions , working closely with Technical Architects
• Design and maintain scalable data models , including industry-specific schemas (e.g. Media Cloud)
• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)
• Own and contribute to testing strategy : UAT Regression testing Release readiness
• Work within structured delivery environments: Agile sprint planning Estimation and backlog management Release and DevOps processes
• Build reports, dashboards, and analytical solutions to support business decision-making
• Support pre-sales activities , including demos and solution shaping
• Mentor junior team members and set standards for quality and best practice

Requirements

• 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment
• Proven experience delivering end-to-end Salesforce implementations , not just incremental enhancements
• Strong hands-on experience with: Salesforce Flow (essential) Data modelling and relational data structures Security and sharing models
• Experience across: Sales Cloud and Service Cloud
• Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial
• Exposure to Media Cloud or other Industry Clouds is highly advantageous
• Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus
• Strong experience with: Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)
• Data migration and ETL tools (Data Loader, Workbench, etc.)
• Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)
• Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential , including: AI-assisted metadata configuration Automation design and debugging Documentation and testing acceleration
• Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences

Tech Stack

• Cloud
• ETL

Benefits

• Remote-first role based in South Africa — work from anywhere
• Work on cutting-edge Salesforce capabilities , including: Media Cloud (complex, industry-specific implementations)
• Agentforce (AI-driven transformation within Salesforce)
• Be part of a consultancy that treats AI as a core delivery capability
• Collaborate with experienced Architects and high-performing teams
• Clear progression path toward Solution Architect / Technical Architect
• Exposure to diverse industries and high-impact projects
• A culture that values autonomy, quality delivery, and continuous improvement