Senior Salesforce Administrator – Technical, AI-Enabled, Media Cloud, Agentforce

Role Overview

• Own end-to-end Salesforce configuration across: Objects, fields, record types, page layouts Validation rules, approval processes, and security models Advanced Flow automation
• Design and deliver scalable automation and solutions across core clouds and Media Cloud data models
• Contribute to implementations involving: Salesforce Media Cloud (complex industry data models, advertising / media workflows) Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation)
• Translate business requirements into well-architected, maintainable Salesforce solutions
• Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to: Generate and validate metadata configurations Accelerate Flow design and troubleshooting Assist with complex logic design and edge cases Produce high-quality documentation and test cases
• Collaborate with Technical Architects on solution design, trade-offs, and best practices
• Perform data modelling and migration , particularly within complex or industry-specific schemas (e.g. Media Cloud)
• Manage security models (roles, permission sets, sharing) across complex org structures
• Contribute to Agile delivery and DevOps practices : Sprint planning, estimation, and backlog refinement Structured deployments using Git/SFDX/CI-CD
• Lead or support: UAT, regression testing, and release validation Documentation aligned with best practice delivery standards
• Build reports, dashboards, and analytics to support business decision-making
• Support pre-sales and demo builds , including showcasing Media Cloud and Agentforce capabilities

Requirements

• 3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment
• Salesforce Administrator certification ( required )
• Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred
• Strong hands-on experience with: Salesforce Flow (essential) Sales Cloud and Service Cloud
• Exposure to Media Cloud or other Industry Clouds is highly advantageous
• Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities
• Solid understanding of: Data modelling and relational databases
• Integration patterns and ETL processes
• Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential
• Including: AI-assisted metadata configuration Flow design and debugging Documentation and testing acceleration
• Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD)
• Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs

Tech Stack

• Cloud
• ETL

Benefits

• Fully remote role within South Africa — work from anywhere
• Work on cutting-edge Salesforce products , including: Media Cloud (industry-specific, high-complexity implementations)
• Agentforce (next-generation AI capabilities within Salesforce)
• Be part of a team that treats AI as a core delivery capability , not a buzzword
• Clear progression into Solution Architecture / Technical Architecture
• Certification support and continuous learning
• Exposure to diverse industries and high-impact projects
• Values-driven organisation committed to diversity, equity, and meaningful impact