Leveraging our newly implemented ERP (NetSuite) to perform customer invoicing and communication of invoices to customers.
Identify errors in supporting invoice documentation prior to invoice cycle and work to resolve errors with internal and external parties.
Customer billing portal administration.
Identifying and leading the business changes needed to streamline invoicing and minimize the occurrence of overdue accounts.
Working with other team members to ensure the delivery of great customer service throughout the lifecycle of quoting, contracting, invoicing and payment.
Acting as one of the primary contacts for customer inquiries, including order/payment status, account issues, license configuration, etc.
Acting as a liaison between customers and internal team members to ensure billing inquiries are resolved in a timely manner.
Assist Collection Specialist as needed
Learning the Apryse business, including product capabilities and competitive advantages.

3+ years of experience in a similar customer-facing role.
Candidate must sit in the Eastern time zone
Experience using an ERP for invoicing and managing accounts receivable, NetSuite, Salesforce, and Tesorio a plus.
Excellent communication (both written and verbal) with strong negotiation skills.
Excellent organizational skills and results driven mindset.
Ability to work in a fast-paced environment while maintaining a sense of fun.

Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Excellent work-life balance with a flexible remote work environment

Customer Billing Specialist

Key skills