Partner with Product, Engineering, and Customer/Account teams to gather, analyze, and document business and technical requirements
Translate complex business needs into detailed functional and technical specifications
Create and maintain user stories, acceptance criteria, and backlog items to support development teams
Develop process flows, system diagrams, and documentation (e.g., using Visio or similar tools)
Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and alignment
Analyze product performance metrics and user data to support decision-making and continuous improvement
Identify opportunities for process optimization and automation within existing workflows
Support and operate within Service Desk / ITSM environments, ensuring smooth handling of incidents, changes, and requests
Collaborate closely with Agile teams, participating in sprint planning, stand-ups, and retrospectives

Strong technical background with the ability to understand system architecture and product design
Proven experience in writing technical requirements and capturing detailed user stories
Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix
Familiarity with APIs and how systems integrate and communicate
Understanding of CI/CD principles and modern software development practices
Experience working in Agile/Scrum environments
Ability to interpret and work with product metrics, analytics, and data insights
Experience in process mapping and diagramming tools (e.g., Visio or similar)
Strong analytical thinking and problem-solving skills
BA/BS degree and 3+ years’ relevant experience OR equivalent combination of education and experience

Monthly gross 44.200 HUF cafeteria
regardless of your weekly working hours
SZEP Card and programs around kindergarten/nursery support, housing support, commuting support
Private Health Insurance
Premium Package provided for all Unisys associates after 6-month tenure
Life & accident insurance
Home office support net 9000 HUF a Month
Last and foremost, a great team, also a lot of learning and training opportunities

Business Analyst, Automation Analyst

Key skills