Investigate and troubleshoot Incidents relating to client services
Configuration of client’s services and associated equipment
Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients
Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly
Utilise monitoring and reporting tools to identify and troubleshoot issues
Assist with ongoing maintenance and upgrade of Speedcast Infrastructure

Knowledge of ITIL working practices
Hands-on experience of support with remote customers within a network support role
Strong network/IP troubleshooting skills
Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec)
Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb)
Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation)
Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana)
Familiar with various computer operating systems, especially Windows and Linux
Familiar with virtualization technology (e.g., VMWare, KWM, Proxmox, Docker, Container)
Knowledge on SD-WAN technology (e.g., Versa. Talari, Cisco SDWAN, Viptela)
Familiarity on troubleshooting multipath connectivity technology (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium)
Knowledge on Cyber Security technology
Familiarity on troubleshooting LAN and Wireless LAN connectivity
Proficiency in ServiceNow for case/incident management.

NOC Engineer – Level 1

Key skills