Drive regional key account management for strategic clients, ensuring alignment with commercial objectives and consistent performance across markets
Drive commercial excellence projects pertaining to the adoption of internal and external tools to elevate Intrepid’s service quality
Focus on training and development initiatives for Intrepid’s key account managers including supporting training curriculum development, materials development and hosting regular training sessions across the region
Drive data-driven and customer-focused initiatives to optimize account management performance
Manage the smooth implementation of new tools and processes to support commercial teams
Engage in consultation with relevant stakeholders on issues associated with the success of customer experience projects and recommend improvements
Identify key competitive trends on ecommerce platforms to ensure that best practices are well identified and adopted by Intrepid Group
Build and maintain strong relationships with key stakeholders to identify growth opportunities and enhance client satisfaction
Monitor and optimize key account performance using data-driven insights to support revenue growth and service excellence

Fluent in English
2-5 years+ of work experience preferably in an ecommerce, marketing or commercial role
Strong project management and stakeholder management capabilities
An entrepreneurial and can-do spirit, comfortable with being able to work independently

Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
Health insurance
Ample leave
Training materials development
Regular training sessions across the region
Professional development opportunities

Regional Commercial Excellence Manager

Key skills