Senior Salesforce Business Analyst

Zillow is a leading real estate platform that empowers people to unlock life’s next chapter. The Senior Salesforce Business Analyst will play a critical role in enhancing Zillow’s sales organizations by aligning processes, safeguarding data integrity, and building scalable analysis and reporting capabilities.

Responsibilities:

• Partner closely with Agent Sales teams to document current-state processes, identify pain points, and turn them into clear Salesforce requirements
• Lead discovery activities—such as stakeholder interviews, workflow mapping, and requirements workshops—to inform Salesforce and related system design
• Translate business needs into actionable user stories with acceptance criteria, and collaborate with Product & Engineering in Agile ceremonies and backlog refinement
• Plan and execute structured QA/UAT for new Salesforce features and enhancements, ensuring solutions work as intended for Frontline users
• Maintain clear, up-to-date documentation of sales processes, system logic, and runbooks to support scalable operations across multiple sales teams
• Serve as a liaison between Sales, Sales Ops, and Product & Engineering to triage issues, propose feature improvements, and align operational processes across sales organizations
• Support large-scale initiatives—such as CRM migrations, team integrations, and cross-sell or bundling efforts
• Analyze sales performance and pipeline data, build and refine dashboards and reports, and track post-deployment KPIs, impact, and ROI to guide data-informed decisions

Requirements:

• 3+ years of experience in a Sales Operations Analyst, Salesforce Business Analyst, or similar role supporting sales organizations
• Salesforce experience is required; Salesforce administrator experience and exposure to system integrations, workflows, and automations are preferred
• Advanced Excel or Google Sheets skills, with strong quantitative and qualitative analytical abilities
• Solid understanding of sales processes and concepts, ideally with experience supporting multiple sales teams or lines of business; prior direct sales experience is a plus
• Skilled at synthesizing multiple viewpoints, advocating for each side, and embracing a 'disagree and commit' mentality when decisions are made
• Detail-oriented and organized, with the ability to manage competing priorities and meet deadlines in a fast-paced, evolving environment
• Salesforce administrator experience and exposure to system integrations, workflows, and automations
• Working knowledge of SQL or similar querying/programming languages