Stakeholder Collaboration & Process Design: Partner with stakeholders and BPOs to understand needs and support the design of scalable, standardized processes.
Requirements & Functional Translation: Support backlog refinement by translating requirements into user stories and ensuring readiness for development.
Implementation & Configuration: Promote standardization by leveraging out-of-the-box capabilities and best practices.
Delivery Support & Deployment: Support the delivery process by ensuring requirements clarity, testing readiness, and alignment with DPO and Tech Leads.
Continuous Improvement & User Support: Train and support users, support adoption of standardized processes, and turn insights into improvements.

Relevant degree or equivalent experience
3-5 years of experience working with Salesforce, with focus on Core Clouds
Hands-on experience with Salesforce configuration (e.g. flows, case management, automation, validation rules)
Experience in Service Cloud
Experience driving rollouts, user training, and adoption
Salesforce Administrator or Service Cloud Certification
Experience collaborating with business stakeholders in an international environment
Strong analytical mindset and understanding of business processes
Excellent communication and stakeholder management skills
Fluent English (written and verbal).

Competitive compensation package, including medical insurance and flexible benefits.
Discounts on our platform and gym memberships.
Job stability in a growing and innovative company within healthcare and genetic services.

Salesforce Business Analyst

Key skills