Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
Collaborate on IT infrastructure projects, system implementations, and technology rollouts
Participate in process improvement initiatives that enhance employee experience
Research and evaluate new technologies for enterprise-scale deployment
Shadow senior team members to develop advanced skills in automation and system administration
Maintain and improve IT documentation, procedures, and knowledge base
Develop user training materials and conduct education sessions
Work with departments across the business on technology requirements

1-2 years IT support experience
Strong Windows/Mac knowledge
Excellent problem-solving skills
Customer service approach
Eagerness to learn & develop
Strong understanding of generative AI tools & AI automation
IT degree or equivalent (Preferred)
Cloud services experience (Google Workspace, Office 365) (Preferred)
Basic scripting knowledge (Preferred)
IT certifications (Preferred)
Exposure to strategic projects across cross-functional teams (Preferred)
Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools) (Preferred)

Time off
27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
all in one mental health support
Hybrid work offering
for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme
you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

IT Support Analyst

Key skills