About this role

Analyze and interpret reports generated from BigID and similar data discovery/governance tools
Identify data issues (e.g., sensitive data exposure, classification gaps) and prepare actionable insights
Log, manage, and track tickets in ITSM tools (e.g., ServiceNow) for remediation by client teams
Prioritize incidents and requests based on severity and business impact
Monitor and follow up on open tickets to ensure timely resolution
Support operational workflows related to data governance and compliance
Work with structured and semi-structured datasets to validate and analyze findings
Collaborate with internal and client stakeholders to ensure proper handling of sensitive data
Maintain documentation and reporting for ongoing support activities

Around 4 years of experience in Application Support, IT Operations, or Data Analysis roles
Strong analytical and problem-solving skills
Experience with ITSM tools (e.g., ServiceNow), including ticket logging, prioritization, and tracking
Advanced Microsoft Excel skills (formulas, pivot tables, basic macros)
Experience working with BI/reporting tools or analyzing data outputs from ETL processes
Understanding of:
Data sensitivity and classification
PCI (Payment Card Industry) and PII (Personally Identifiable Information)
Structured and semi-structured data formats
Proactive mindset with strong attention to detail.

Application Support Analyst

Key skills