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Senior Client Service Manager at TIAA | JobVerse
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Senior Client Service Manager
TIAA
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Senior Client Service Manager
Pune, Maharashtra, India
Full Time
3 weeks ago
Visa Sponsorship
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Key skills
SQL
Communication
About this role
Role Overview
Supervises a team of professional level employees
Monitors inbound/outbound client communication to ensure high quality customer service
Supervises the production of client reports
Provides quality control for client reports and requests
Investigates and addresses escalated client inquiries
Manages performance of direct reports through regular feedback and formal reviews
Requirements
5+ Years Required; 7+ Years Preferred
Minimum 2+ years of people management experience
Client focused mindset
Ability to organize and prioritize competing priorities
Must be highly proficient in Excel, PowerPoint, and Word
Ability to query in SQL preferred
Strong knowledge of the retail and/or institutional investment business and investment strategies/products is ideal
Previous experience with the following preferred: BBG Point / Port, Perform, Eagle, Coric etc will be added advantage but not a mandate
Tech Stack
SQL
Benefits
N/A
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