Key skills
Sales
About this role
Role Overview
- Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work
- Assists customers and dealers with troubleshooting and repair of service-related problems
- Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region
- Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified
- Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
- Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling
- Promote and ensure dealership has Autocar trained technicians to handle workload
- Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product
- Develops strong relationships with Regional Business Managers and National Account Sales in their region
- Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met
- Coordinates cost effective, self-managed travel schedules.
Requirements
- Bachelor's degree (B. A.) from four-year College or university
- Three to five years related experience and/or training
- Previous experience in the Heavy-Duty Truck industry is required
- Specific experience in the Refuse industry is preferred
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- A thorough working knowledge of MS Office, AXIS (Team Center Engineering
- IMAN, QAD, ADNET) preferred
- Class B
- Commercial Driver License or ability to obtain is required
- Automotive Service Excellence (ASE) Certification or ability to obtain is required
- Cummins Certification is preferred
- Allison Certification is preferred
- Ability to Autocar Master Technician Certification
Benefits
- Must be able to travel 75-100% of the time.