Principal Engineering Program Manager, Endpoint Lifecycle, Virtual

Role Overview

• Partner with exceptional Engineering teams to architect services that delight caregivers across Providence
• Shape vision and design multi‑year roadmaps that unify the end‑to‑end endpoint lifecycle
• Establish operating rhythms, orchestration models, and enterprise programs to keep the endpoint ecosystem modern
• Champion the voice of the caregiver while building mechanisms that make lifecycle management “invisible” to end users
• Partner with engineering leaders to mature data foundations that lifecycle depends on

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR
• a combination of equivalent education and experience
• 8 or more years of related experience
• Experience in a Healthcare environment
• Master's Degree -OR
• a combination of equivalent education and experience (preferred)
• 8+ years of experience as a program/project manager overseeing large, complex IT programs involving multiple teams
• 8+ years of planning and leading organizational change to ensure lifecycle initiatives are adopted with minimal disruption
• 5+ years of experience in endpoint engineering, EUC, or digital workplace analytics
• 5+ years of experience defining and owning end‑to‑end endpoint lifecycle strategies across large, complex enterprises
• 4+ years of healthcare IT experience or 4 years of supply chain/contract management experience
• 4+ years working on physical deployment programs across multiple geographic locations
• Experience working with OEMs and suppliers for hardware distribution
• Experience leading qualification, standards, and RFP‑based evaluation processes for PCs, Macs, mobile, thin clients, and peripherals
• Experience with data manipulation in excel or Power BI
• Experience with Azure Dev Ops
• Experience translating complex technical lifecycle work into clear, compelling narratives for executives and senior leadership
• Strong understanding of Windows endpoint environments, hardware lifecycle, and modern management
• Familiarity with ServiceNow, ITSM integrations, or incident reduction automation
• Experience supporting Windows 11 / modern OS transitions
• Self starter and willing to take the initiative when given directions
• Strong collaboration, documentation, and communication skills.

Tech Stack

• Azure
• ITSM
• ServiceNow

Benefits

• Health care benefits (medical, dental, vision)
• 401(k) Savings Plan with employer matching
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holidays
• Voluntary benefits
• Well-being resources