Conduct 70+ outbound calls/SMS daily to educate members on clinical programs and screenings, breaking down complex healthcare information into clear, actionable steps
Utilize data and technology to identify member needs, resolve benefit-related inquiries, and schedule medical appointments to ensure continuity of care
Consistently meet or exceed productivity goals and successful call outcome rates while maintaining accurate system documentation
Build rapport with members through empathy and patience, fostering a positive experience that gains member confidence and trust
Periodically supporting or being cross trained on multiple programs to help with production during peak business seasons, or as business necessitates.

1+ years of experience in a high-volume customer-serving role with proven track record of building trust and professional relationships with customers or members
1+ years experience in healthcare setting highly preferred
Professional fluency in both English and Spanish—written and oral—is required
Proven success in fast-paced, high-growth environments with the ability to pivot priorities quickly with meticulous attention to detail and strong time management skills
High EQ with a knack for de-escalation and tailoring tone to member needs
Proficient in digital platforms and internal systems to drive efficient service
Analytical thinker focused on practical solutions and appropriate escalation
A team player who takes accountability and leverages feedback for development
Ability to work a flexible schedule based on business needs

Competitive Pay: $19-$22/hr, paid biweekly
Training & Support: Join our 4-week training to get up to speed fast, two weeks of virtual classroom training AND two weeks of nesting
Quarterly bonuses
4 weeks of PTO
Generous medical, dental, and vision plans
401k contributions
Overtime opportunities

Member Outreach Specialist, Bilingual – Spanish

Key skills