Customer Success Operations Specialist

Role Overview

• Manage inbound Fluke Premium Care tickets, ensuring initial assessment and appropriate action.
• Validate care plan eligibility and benefit coverage, ensuring accurate and complete information is collected.
• Review customer requests, determine the proper operational approach, and distinguish between service types (repair, calibration, accessory, administrative or other).
• Support and resolve activation and registration issues across multiple activation models.
• Provide clear, appropriate communication to clients across EMEA, guiding them step by step through next actions.
• Maintain structured and accurate case records within the ticketing system to ensure transparency and traceability.
• Collaborate, problem solve, and strategize with your team to enhance efficiency.

Requirements

• Bachelor’s degree (Business, technical, scientific or other relevant fields).
• Minimum 1–2 years’ experience in a B2B operational or customer support environment, or equivalent professional experience.
• Strong working knowledge of Microsoft Word, Excel, Teams, and Outlook.
• Experience with ticketing systems, CRM tools, or operational workflows.
• Familiarity with care plans, technical products or test tools, is a strong plus.
• Required primary language skills: fluency in English, another European language (particularly French, German, strongly preferred).

Benefits

• Work in an entrepreneurial, team-centered, customer-focused, and growth-oriented environment.
• Opportunities to grow within the department and across other departments.
• Hybrid work policy.
• International environment in a great location in Eindhoven