Conduct onboarding for new clients, ensuring a positive initial experience, alignment of expectations, and a clear understanding of account goals
Manage a portfolio of B2B clients, maintaining close relationships, monitoring success metrics, and leading regular meetings to present results and define next steps
Design and monitor personalized learning paths aligned with clients' needs and development objectives
Monitor and analyze customer usage and engagement data, identifying patterns, generating insights, and proposing actions to increase adoption, retention, and reduce churn
Identify upsell and cross-sell opportunities, contributing to portfolio growth
Manage client access, plans, and account structure within the platform
Collect customer feedback and collaborate with internal teams to improve the product and customer experience
Support the organization of processes and routines within the Customer Success team

Previous experience in Customer Success, customer support, or B2B client relationship management
Strong communication skills and ability to build relationships with clients
Organized with a strong sense of priorities
Analytical mindset to interpret data and support decision-making
Proactive in identifying opportunities and proposing solutions
Interest in education, technology, and customer experience
Preferred qualifications: Experience with B2B clients; familiarity with Customer Success metrics (engagement, retention, churn, expansion); experience with CRM or data analytics tools

Customer Success – Junior

Key skills