IT Payments Support Analyst

Role Overview

• Oversee administration, configuration, and optimization of Fiserv PEP+, including batch scheduling, file processing, settlement operations, and system performance.
• Monitor system health and troubleshoot issues across PEP+, payment gateways, file transfers, and integrated banking systems.
• Ensure daily payment processing runs accurately and on schedule, including returns, corrections, prenotes, and settlement activities.
• Coordinate upgrades, patches, and enhancements to PEP+, Payments Exchange, VolPay and related payment applications in partnership with Fiserv, Volante, and internal IT teams.
• Collaborate with business units (Treasury, Operations, Risk, Compliance) to support new payment products, process improvements, and automation initiatives.
• Support incident response and root‑cause analysis for payment‑related outages or processing errors.
• Oversee access controls, security configurations PEP+, Payments Exchange (Wire) and RTP (Real-Time Payments) and related systems.
• Support incident response and root‑cause analysis for payment‑related outages or processing errors.
• Ensure compliance with NACHA rules, FFIEC guidelines, and internal audit requirements related to ACH and electronic payments.

Requirements

• Bachelor's degree required in Information Technology or related discipline.
• Advanced degree preferred.
• Minimum 5–8+ years of experience in IT operations or payment systems administration, preferably in banking or financial services.
• Certifications such as AAP (Accredited ACH Professional) or NCP (National Check Professional) Preferred.

Benefits

• Equal Opportunity Employer, including disabled/veterans.