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Manager, Customer Service Quality at Geisinger | JobVerse
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Manager, Customer Service Quality
Geisinger
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Manager, Customer Service Quality
Pennsylvania, United States of America
Full Time
3 weeks ago
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Key skills
Collaboration
About this role
Role Overview
Accountable for the development and implementation of quality strategies, plans, and processes to support organizational goals.
Assesses quality needs as well as design, develop, deliver and maintain quality programs for onsite and remote employees.
Provides direct supervision, oversight and development of staff.
Requirements
Education: High School Diploma or Equivalent (GED)
(Required)
Experience: Minimum of 9 years-Relevant experience* (Required), Minimum of 5 years-Managerial/Supervisory (Required)
Skills: Builds Relationships, Computer Literacy, Manages Conflict And Crisis, Manages Projects And Functions
Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
We encourage an atmosphere of collaboration, cooperation and collegiality.
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