Answer large volume of customer calls and inquiries concerning products, services, notices, statements, etc. related to associated Bank items.
Greet and assist customers in a friendly, professional manner.
Ensure customers experience service beyond expectations and that the information provided is thorough and accurate.
Continually maintain working knowledge of all relevant company software, products, and services to effectively answer customer inquiries.
Close each call by typing a closing summary that will include the outcome of the call.

High School diploma, general education degree (GED), or equivalent required.
1 year or more of customer service experience in a professional environment required.
Bilingual with ability to read, write and speak English and Spanish is preferred.
Previous experience in a call enter environment in banking or financial services a plus.
Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
Excellent problem solving and organization skills.
Ability to work independently and multi-task in a fast-paced and constantly changing environment.
Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
Must be able to work a flexible schedule to include required evening and weekend hours.

Bilingual Customer Solution Center Agent

Key skills