Gather, formulate and define requirements to solve intermediate to complex messaging problems
Engineer, support, and enhance enterprise messaging platforms, including: Exchange Online and Exchange SE or 2019
Design, implement, and maintain secure email and message hygiene solutions, including: Cisco IronPort and Proofpoint Secure Email Relay solutions
Administer and support enterprise messaging and compliance platforms
Monitor system health, performance, and availability to ensure SLA and uptime commitments are met
Partner with Cybersecurity, Risk, Legal, and Compliance teams to ensure messaging platforms meet regulatory, security, and audit requirements
Support incident response, root cause analysis, and remediation for messaging-related issues
Participate in platform upgrades, migrations, and modernization efforts aligned to Truist’s technology roadmap
Develop and maintain technical documentation, operational runbooks, and standard operating procedures
Contribute to automation and operational efficiency initiatives where applicable
Provide Tier 3 support and mentoring to junior engineers as needed
Participate in on-call rotation as required

Bachelor’s degree in Information Technology-related field, or equivalent education and related training
Six years of experience or equivalent proficiency in application analysis and design
Excellent verbal and written communication skills
Ability to work independently or as a member of a team
Ability to direct and train other team associates
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Systems Analyst – Messaging

Key skills