Take ownership and execute best practice procedures to deliver and ensure the highest standard of customer service for both internal personnel and external customers
Administer, control, and maintain all documentation for systems and specific projects
Order Entry and Order Management
Coordinate activities for large system orders and high dollar orders
Provide day-to-day contact, support and communication between internal personnel and Sales Teams
Support Sales activities including order entry, order acknowledgement, order status and updates including material requirements, change to orders, tracking of shipments and lead time for total customer satisfaction
Provide support and assist in obtaining resolution to field locations for inquiries regarding specific orders or system functionality and operations
Detailed reporting and management on high dollar level orders
Responsible for management of the companies’ high-level National Account customers
Main support for all National Account Sales Managers
Additional high-level system and order management based on internal needs
Back up on other Customer accounts as needed
Communicate effectively via telephone, teams and email
Liaise with the accounting department in relation to customers with credit for invoice issues
Coordinate with Inside Sales Team on delivery dates

High school diploma or equivalent
2-4 years order entry experience or equivalent experience
Proficient in Microsoft Office: Outlook/Word/Excel
Excellent customer service skills and outstanding phone manner
Fluent in the local language to a very high standard and possessing strong communication skills as a liaison with customers and internal personnel
Well organized and possess a high level of administrative ability to effectively manage the complexity and order volumes.

Customer Service Representative – National Accounts

Key skills