Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use.
Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence.
Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated.
Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals.
Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate.
Consult and support HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality.
Document all interactions and activities accurately and timely in the electronic case management system.
Collaborate effectively with colleagues to ensure high-quality member care.

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field.
Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.
Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential).
Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
Excellent organizational skills and ability to complete timely, accurate clinical documentation.

EAP Care Manager

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