Handle inbound customer inquiries through the support platform, ensuring clear and timely responses.
Log and track customer requests, ensuring they are routed and resolved appropriately.
Support customers through various processes, providing information at different stages.
Keep customer information up to date in internal systems and support the management of related administrative workflows.
Contribute to improvements in support processes by mapping workflows and sharing suggestions and best practices with the team.

Currently pursuing a degree in Administration, Communications, Project Management, or related fields.
Previous experience in inbound customer service and knowledge of key metrics (AHT/average handling time, TME/average response time, CSAT, etc.).
Familiarity with support platforms and CRM systems (Zendesk, Salesforce, RD Station, etc.) and Excel.
Comfortable with digital products and mobile apps.
Strong written communication and interpersonal skills.

Health insurance 🩺
Dental plan 🦷
Meal/food allowance on the CAJU card 🥗
Home office allowance on the CAJU card 💻
Edify Online — continuous English learning platform 🌎
Continuous learning: we promote a culture of ongoing learning focused on both soft and hard skills 💻
Birthday day off 🎂
Childcare or nanny subsidy 🍼
Extended maternity leave (6 months) 🍼
Extended paternity leave (20 days) 🍼
Gympass 🏋🏾
Life insurance 💓
Flexible work arrangements 💻

Assistant – Customer Experience

Key skills