Employee Benefits Operations Leader

Role Overview

• Responsible for the productivity, quality & staffing of the Employee Benefits service operations unit.
• Identify training needs and developmental requirements for personnel, assisting in the motivation, training and the operational development of the staff.
• Work with individuals to sharpen and strengthen these skills.
• Oversight of all Quality Control polices, guidelines and serve as the Quality Control liaison with the region as well as our corporate team.
• Train team on internal procedures and workflows.
• Work alongside PCL and other department team leads in planning and budgetary functions in order to make recommendations or meet objectives.
• Responsible for the on-going development & adherence of the operational processes and procedures of the department.
• Responsible for the on-going development & management of the departments template library & procedure manual.
• Collaborate with the sub-department leads on implementing and integrating services necessary to retain and grow overall client base and department revenue.
• Fostering an understanding and providing oversight of carrier/vendor/third party administrator, administrative relations & systems, including key alliances needed to deliver services to clients.
• Oversee the annual enrollment process including content development, collaboration with key stakeholders, vendor management, meeting logistics and delivery, and overall project management.

Requirements

• Active & unencumbered Life, Accident, and Health License is required.
• Previous experience in the Employee Benefits field is required.
• Five years or more of industry-related work experience.
• Proficiency with Microsoft Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• Bachelor’s degree in business or related discipline or commensurate experience.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.