Supports daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience
Monitors credit card transaction activity to ensure accuracy, compliance, and timely processing
Investigates and resolves cardholder issues, disputes, and escalations in accordance with internal procedures and regulatory requirements
Performs daily reconciliations, settlement reviews, and exception reporting
Investigates and resolves escalated cardholder issues, including declined transactions, billing errors, or chargebacks
Generates and analyzes operational reports, identifying trends and recommending improvements

2+ years of experience in credit card operations, financial services, or related support role
Knowledge of card processing systems, dispute resolution, and regulatory guidelines (Reg E, UDAAP, etc.)
Knowledge and experience working with multiple card processing systems at one time
Strong interpersonal and professional written and verbal communication skills
Ability to adapt to changes and prioritize and manage competing demands.
Knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects of card processing.
Working knowledge of TDECU’s core system and a strong understanding of credit union policies and procedures related to credit cards.

Credit Card Operations Analyst

Key skills