Ensuring customer success by understanding requirements and helping them build a long-term strategy based on best practices
Collaborating with cross-functional teams to evaluate customer architecture, address technical challenges and maximize benefits from using Akamai solutions
Demonstrating Akamai's value, ensuring customer engagement and communicating effectively with both technical and business audiences
Participating in training and projects contributing to best practices, maximizing efficiency, and improving methodology and service quality
Requirements
Have a working knowledge of security technology process and concepts, security event management, security compliance.
Have knowledge of computer networks concepts and protocols (HTTP, TLS, TCP/IP, DNS, BGP etc.).
Exhibit understanding of DevOps or SecOps principles and implementation concepts related to web development, IT systems, or security practices.
Demonstrate excellent communication skills and an ability to build trust relationships with customers
Have experience in a customer-facing role within the Information Technology industry