Engineering Manager

Role Overview

• Partner with Product Management to develop and maintain roadmaps across shipment lifecycle domains (tracking, ETA, dispatch, carrier management)
• Drive your pods to deliver roadmap features with agility and high quality — from concept to production at scale
• Own Customer Portal 2.0 and similar customer-facing platform initiatives
• Represent your teams and product lines in cross-functional discussions with Product, QA, SRE, Data Engineering, and Customer Success teams
• Own and drive the reliability, performance, and scalability of 75+ OTR worker/services across 4 programming languages (Ruby, Java, Node.js, Python)
• Maintain zero P0/P1 incident streak through proactive monitoring (Chronosphere, PagerDuty), RCA-driven improvements, and structured on-call rotations
• Drive zero-bug-backlog culture with PMO-driven process excellence and AI-powered acceleration
• Lead architecture modernization efforts including Ruby-to-Java/Spring Boot migrations (Shipments Platform)
• Own Redis, Kafka, PostgreSQL, and ClickHouse health for OTR services; drive capacity planning and cost optimization
• Champion AI-driven development lifecycle (AI-DLC) adoption across all pods — including Claude Code, MCP integrations, and agentic AI tooling
• Own and scale Dispatch MCP — MCP endpoints co-located in OTR microservices enabling AI agents (Tracy, Sam, Foresight, Cassie) to interact with shipment data
• Drive developer productivity through CI/CD pipeline optimization, DORA metrics tracking, code quality automation, and PR analytics
• Build and maintain RCA bots using structured decision trees integrated with Cassie for L1 support automation
• Establish and evangelize engineering best practices: code reviews, test coverage, release sign-off processes, and documentation standards
• Hire, nurture, and mentor top engineering talent across multiple pods
• Conduct structured performance appraisals, promotion nominations, and career development conversations
• Manage performance improvement plans with empathy and accountability
• Scale the org from current state to 9 pods by Q4 FY27 as per the staffing plan

Requirements

• Overall 10+ years of experience in software development with strong computer science fundamentals
• Minimum 3+ years of experience managing groups of 10+ software engineers across multiple pods/teams
• Strong design and architecture exposure in building large-scale enterprise SaaS solutions using cloud technologies (AWS/Azure)
• Hands-on experience with Java/Spring Boot, Ruby, Node.js, or Python in production environments
• Deep experience with Kafka, Redis, PostgreSQL, and distributed message-driven architectures
• Proven track record of maintaining high-availability (24x7) systems with zero/near-zero downtime
• Experience with extensive CI/CD pipelines, release management, and production deployment practices
• Strong communication skills and ability to convey complex product requirements or technical concepts to stakeholders at all levels
• Excellent command of SDLC activities including analysis, design, development, testing, deployment, and post-production support Preferred:
• Experience with AI/ML integration in production systems — LLM-based agents, MCP protocol, agentic workflows
• Exposure to big data technologies: Spark, ClickHouse, Elasticsearch
• Experience with container orchestration (Kubernetes/Docker)
• Familiarity with monitoring/observability platforms: Chronosphere, PagerDuty, Datadog
• Experience in supply chain, logistics, or freight visibility domain.

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• ElasticSearch
• Java
• JavaScript
• Kafka
• Kubernetes
• Microservices
• Node.js
• Postgres
• Python
• Redis
• Ruby
• SDLC
• Spark
• Spring
• Spring Boot
• SpringBoot

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)