SVP IT Infrastructure Solutions

Role Overview

• The SVP, IT Infrastructure Solutions provides executive leadership and strategic direction for the planning, engineering, architecture, administration, and technical oversight of GM Financial’s enterprise infrastructure services.
• This senior leader oversees service operations across a broad ecosystem of platforms and technologies, including network and telecommunications, Windows / Linux / pSeries server environments, storage platforms, database engineering, and on-prem / public cloud services.
• In addition to operational accountability, the SVP leads the enterprise infrastructure engineering and architecture functions driving the design of scalable, resilient, secure, and automated infrastructure solutions that support GM Financial’s business objectives.
• This role is responsible for shaping the long‑term technology roadmap, establishing engineering and architectural standards, and ensuring alignment with enterprise cloud, automation, and modernization strategies.
• The SVP evaluates and diagnoses complex network, server, and cloud performance issues, recommending and implementing solutions to ensure all services operate at optimal capacity and reliability.
• They champion the adoption of automation frameworks, Infrastructure‑as‑Code practices, cloud‑native architectures, and modern operational models to increase efficiency, improve service delivery, and enhance system scalability.
• As a key member of the CTO senior leadership team, this role also collaborates closely with cybersecurity, application development, and business stakeholders to ensure infrastructure capabilities meet evolving enterprise needs.

Requirements

• Strong experience in progressive IT leadership, with significant responsibility for enterprise infrastructure architecture, engineering, and operations.
• Demonstrated executive leadership experience in financial services or other highly regulated, mission‑critical industries supporting 24x7 operations.
• Proven experience leading large, complex infrastructure organizations including hybrid on‑prem and public cloud platforms.
• Deep understanding of enterprise infrastructure technologies, including compute platforms (Windows, Linux, UNIX, IBM pSeries), virtualization, storage, database platforms, networking, and telecommunications.
• Strong architectural knowledge of hybrid and cloud infrastructure, including cloud governance models, landing zones, workload placement, and resiliency patterns suitable for regulated workloads.
• Expertise in infrastructure resiliency and reliability engineering, including high‑availability design, disaster recovery, capacity planning, fault tolerance, and incident management for Tier 0 / Tier 1 platforms.
• Strong understanding of Infrastructure‑as‑Code, automation frameworks, configuration management, and cloud‑native operational models.
• In‑depth knowledge of security principles, infrastructure risk management, and secure‑by‑design architectures.
• Strong working knowledge of IT security, regulatory, and compliance frameworks (e.g., SOX, ITIL, ISO).
• Experience partnering with Risk, Compliance, Audit, and Cybersecurity teams to design, implement, and operate compliant infrastructure platforms.
• Understanding of system security, data protection, business continuity, disaster recovery, and emergency preparedness, including physical security considerations.
• Familiarity with North America and international regulatory environments affecting infrastructure and data platforms.
• Proven ability to lead, scale, and mature large infrastructure organizations, including architecture, engineering, and operations functions.
• Demonstrated success in building high‑performing leadership teams, developing talent, and establishing succession planning for critical roles.
• Ability to define and implement modern operating models that balance speed, reliability, control, and regulatory compliance.
• Strong decision‑making skills in complex, high‑pressure environments involving enterprise risk and business impact.
• Experience with infrastructure financial management, including budgeting, forecasting, cost transparency, and cloud cost optimization.
• Proven ability to manage and govern strategic vendor and service provider relationships, including contract negotiations, performance management, and risk oversight.
• Ability to evaluate emerging technologies and sourcing models with a disciplined focus on business value, resilience, and risk.
• Exceptional verbal and written communication skills, with the ability to translate complex technical topics into clear business impact and decision‑ready insights.
• Demonstrated executive presence and experience presenting to senior leadership, executive committees, and Board‑level forums.
• Strong collaboration skills, with the ability to influence technology, risk, security, and business organizations.
• Customer‑focused mindset with the ability to balance service excellence, operational stability, and regulatory responsibility.
• Strong grounding in IT service management and reliability practices, including ITIL, service level management, and continuous improvement.
• Experience leading large‑scale, complex initiatives using disciplined program and project management practices.
• Highly analytical, detail‑oriented, and capable of managing multiple enterprise priorities simultaneously.
• Greater than 10 years of progressively responsible experience in network engineering including extensive experience and technical knowledge in LAN's, WAN's, VPN's, server and desktop management required.
• 8+ years of experience supervising technical teams required.
• 8+ years of project management experience preferred.
• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent work experience required.

Tech Stack

• Cloud
• Cyber Security
• ITSM
• Linux
• Unix

Benefits

• Generous benefits package available on day one to include: 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays