Operations Manager – Identity and Access Management

Role Overview

• Lead and manage a multidisciplinary team of operations, support engineers, and administrators responsible for the IAM system’s availability, performance, and security.
• Ensure the ongoing health and operational status of the IAM system, maintaining high availability, performance monitoring, and reliability.
• Oversee incident response, root cause analysis, and problem resolution to minimize service disruptions and downtime.
• Collaborate closely with the Site Reliability Engineering (SRE) team to implement reliability improvement strategies, monitoring solutions, and automation processes to enhance system uptime and performance.
• Develop and optimize Standard Operating Procedures (SOPs) for the deployment, configuration, monitoring, and management of IAM resources.
• Work with agency stakeholders to maintain and improve processes around user access, identity lifecycle management, and compliance.
• Coordinate the implementation of new IAM features and upgrades in a manner that aligns with system reliability and security best practices.
• Collaborate with security teams to ensure IAM systems adhere to all security requirements, including periodic vulnerability assessments, logging, and auditing.
• Drive continuous improvement through automation, monitoring, and proactive issue identification to ensure system scalability and cost-effectiveness.
• Ensure compliance with disaster recovery and business continuity requirements, including executing regular failover testing and recovery plans.
• Monitor key performance indicators (KPIs) to measure and improve system uptime and service levels.

Requirements

• 10+ years of experience managing mission-critical IT operations, preferably in a federal government or highly regulated environment.
• 7+ years of direct experience in Identity and Access Management (IAM) operations or related fields.
• Experience working in an Agile DEVOPS environment and SAFe.
• Hands-on experience with automation tools (e.g., Terraform, Ansible, Puppet, Jenkins) and CI/CD processes or managing a team that performs automation.
• Proven experience collaborating with Site Reliability Engineering (SRE) teams to enhance system reliability, optimize monitoring strategies, and automate issue resolution.
• Strong leadership and communication skills to mentor and manage technical teams, as well as interface with senior agency officials.
• Proven experience with implementing and supporting IAM Single Sign On (SSO) solutions.
• Solid understanding of identity lifecycle management, authentication methods (SAML, OAuth, MFA), and directory services (LDAP, Active Directory).
• Familiarity with federal IT security and compliance standards (FISMA, NIST SP 800-53).
• Strong knowledge of system monitoring tools, incident management frameworks, and automation practices (e.g., using tools like Splunk or ServiceNow).
• Experience with cloud services (AWS, Azure) and hybrid environments.
• Excellent problem-solving and decision-making skills.

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Jenkins
• Puppet
• ServiceNow
• Splunk
• Terraform

Benefits

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)