Key skills
AzureCloudCommunication
About this role
Role Overview
- Development and implementation of service processes
- Creation of service descriptions and onboarding processes
- Responsibility for service onboarding and transitions
- Continuous service optimization to improve customer performance
- Standardization of service processes and automation
- Central point of contact for customer inquiries
- Use of customer feedback for optimization
- Improving system performance, efficiency and security
Requirements
- Knowledge of Microsoft infrastructure and cloud solutions
- Experience with Microsoft 365 or Microsoft Azure
- Enjoys diving into technical topics
- Customer-focused with strong communication skills
- Curious and eager to learn
- Independent, structured and pragmatic working style
- Analytical and logical thinking skills
- German at a business-fluent level
- Fluent in English
Tech Stack
- Azure
- Cloud
Benefits
- Individual and regular training and certification opportunities
- Smartphone and laptop of your choice
- Flexible working hours
- High employee satisfaction and a strong sense of community through team culture, meetings, and events