Product Manager

Role Overview

• own and maintain the product roadmap for your assigned product area(s), aligned to business goals and customer needs
• define, validate, and refine the product vision and strategy in partnership with leadership, design, engineering, and key stakeholders
• set and track clear success metrics (OKRs/KPIs) to measure product performance and business impact
• conduct ongoing user research, client interviews, usability testing, and data analysis to identify pain points and opportunities
• prioritize solving customer problems and delivering measurable value, not just feature delivery
• champion a hypothesis-driven and experimentation mindset in product development
• translate insights into clear, detailed user stories, requirements, acceptance criteria, and prototypes
• prioritize and manage the product backlog, balancing new features, technical debt, and bug fixes using data-informed prioritization frameworks
• partner closely with engineering, design, and QA to plan, execute, and deliver high-quality releases in an Agile environment
• validate releases post-launch through adoption metrics, user feedback, and performance data
• act as the primary product expert internally and externally, educating teams on product capabilities, positioning, and roadmap
• collaborate with Marketing, Sales, and Service teams to support go-to-market activities, product messaging, and client education
• build trusted relationships with clients, gathering feedback and representing their voice in product decisions
• support revenue growth by assisting Business Development and Sales teams with strategic client opportunities
• stay informed on industry trends, competitive landscape, technology advancements, and regulatory changes impacting your product area
• advocate for user experience consistency, working closely with UX teams to enhance product usability and accessibility
• identify, track, and mitigate product risks proactively

Requirements

• strong understanding of product lifecycle management, roadmapping, and prioritization frameworks (e.g., RICE, MoSCoW)
• defines and tracks customer-centric product KPIs
• excellent skills in storytelling, communication, and stakeholder management
• balances technical understanding with business and user needs
• proficient with data-driven decision-making using analytics tools (e.g., Tableau, Power BI, Fullstory, Looker, Google Analytics)
• familiarity with Salesforce and project tracking tools (e.g., Jira, Aha!) preferred
• prior experience delivering products in an Agile development environment
• proven success owning and growing a customer-facing product or feature set
• experience shipping AI/ML-powered products (e.g., LLM-enabled features, recommendation systems, classifiers, workflow automation), including full lifecycle ownership from ideation through delivery and iteration
• strong understanding of LLM capabilities and constraints, including hallucination risk, context-window tradeoffs, latency and inference cost models, prompt-engineering patterns, retrieval-augmented generation (RAG), and agentic workflows
• ability to translate ambiguous AI opportunities into clear product use cases with measurable business outcomes, KPIs, and prioritization logic
• proficient at working with model evaluation frameworks, including defining evaluation datasets, measuring quality (precision/recall), latency thresholds, cost per inference, and incorporating human-in-the-loop feedback
• familiarity with modern AI tooling and architectures such as vector databases, embeddings, orchestration frameworks, agent frameworks, and evaluation/monitoring platforms
• comfortable at partnering deeply with data science and engineering to understand model performance, training data needs, architectural tradeoffs, deployment patterns, and operational considerations
• minimum of 3–5 years of Product Management experience required
• prior experience in technology, SaaS, or financial services preferred
• equivalent education and experience will be considered
• minimum of a bachelor’s degree in Business Administration, Finance, or a related field required

Tech Stack

• Tableau

Benefits

• health, dental, vision, and disability coverage on day one
• 401(k) plan with employer match
• paid parental leave
• pet benefits including pawternity leave and pet insurance
• student loan repayment and more