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Healthcare Customer Service Specialist II at BASF | JobVerse
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Healthcare Customer Service Specialist II
BASF
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Healthcare Customer Service Specialist II
Texas, United States of America
Full Time
3 weeks ago
$19 USD
Visa Sponsor
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About this role
Role Overview
Work within a team as the primary point of contact for all providers, Medicare contractors, etc.
Provide professional, accurate and timely responses to CMS (Medicare) and provider inquiries.
Respond to written, telephonic, and electronic inquiries within the appropriate timeframes.
Maintain a current knowledge of all contract requirements and objectives.
Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors.
Take inbound calls from providers to answer questions and resolve complex issues.
Make outbound calls to healthcare providers to confirm receipt of records requests.
Educate providers on proper process protocols and their appeal rights.
Enter and update all contact and activity information into tracking logs.
Requirements
At least two (2) years’ experience in a call center or customer service position required.
At least one year claims processing/billing experience preferred.
High School diploma or GED is required.
Must maintain HIPAA Certification.
Benefits
medical, dental, vision, HSA/FSA options
life insurance coverage
401(k) savings plans
family/parental leave
paid holidays
paid time off annually
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