Cash Management Operations Specialist

Role Overview

• Provides technical and customer support for cash management products and services, including account setup, documentation, issue resolution, and compliance monitoring.
• Collaborates with internal teams and clients to ensure smooth operations, supports commercial account analysis, and stays current with product enhancements.
• Mentors team members, assists in training, and conducts audits, requiring at least five years of banking experience and strong analytical, communication, and Microsoft Office skills.
• Provides a full range of professional, technical and general support to customers and Bank personnel for cash management products and services.
• Performs customer setups; prepares contracts and maintains customer files.
• Resolves problems within given authority.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence and participates in special department projects.
• Adheres to policies and procedures for Cash Management.
• Participates in discussions with prospects, customers, and sales teams to demonstrate product functionality.
• Responds directly to questions from customers, branches, partner business units, and sales teams.
• Responsible for commercial account analysis.
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality.
• Responsible for periodic review and/or creation of assigned departmental procedures to ensure continued accuracy.
• Provides customer support on products and services.
• Assists Commercial Lenders and Cash Management Sales with document preparation for accounts, business products, services and customer service issues.
• Maintains current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

• High School Diploma or GED
• Ability to interpret and comprehend procedures, instructions, bank policies, as well as understanding all regulatory compliance associated with the position
• Ability to calculate figures such as interest calculations and fee income/loss, as well as analyze transaction processing using internal reports
• Strong knowledge of and ability to use Microsoft Office products
• Senior Cash Management Operations Specialist 3+ years of banking experience, including a minimum of 1 year cash management experience
• Sufficient subject matter expertise to serve as a trainer/mentor for new team members
• Ability to assist leadership in training partner business units
• Work independently and meet deadlines in a fast-paced, deadline driven environment with minimal supervision
• Ability to conduct audits and detailed reviews accurately