Oversees incoming and makes outgoing collections-related calls to customers, community assistance agencies, and collection agencies.
Processes appropriate paperwork to file claims for outstanding utility balances.
Identifies all customer accounts impacted by bankruptcy and performs follow up.
Responds to incoming calls, correspondence, and emails from community assistance agencies.
Accesses customer information systems (CIS) accounts and answers questions related to account status, balance, usage, and payment agreement options.
Aids community assistance agencies with inquiries related to the online self-service application energy assistance center (EAC).
Processes non-utility accounts with outstanding balances.
Sends customer correspondence, answers related phone calls from customers or internal employees.
Documents customer information systems (CIS) accounts and transfers outstanding balances to collection agencies.
Engages in other duties as needed that support Alliant Energy’s Values.

Associate Degree Preferred
2 years of related experience
Basic knowledge of customer service, collections processes and procedure
CIS system accessing and updating of accounts
Solid commitment to excellence in customer service
Effective interpersonal, verbal and written communication skills
Ability to use computer software programs (e.g., e‐mail, word processing, spreadsheet, and project management)
Experience with customer information systems preferred
Maintains confidentiality with customer information.
Proficient in basic math.
Ability to manage multiple tasks and responsibilities.
Ability to work effectively in a collaborative and inclusive work environment.

Credit and Collections Coordinator

Key skills