Under general supervision reviews and reconciles the consistency, completeness, and mathematical accuracy of complex premium audits by comparing findings with applications, endorsements, and renewals.
Sets up and maintains interim and RM premium audit files for complex premium audits in accordance with internal operating procedures.
Compares and checks information supplied by premium auditors from the field for consistency, completeness, and mathematical accuracy.
Reviews and processes appropriate information records and works with auditors to ensure accuracy.
Performs advanced policy calculations.
Coordinates with customers and underwriting, when necessary, for additional information.
Responds to and resolves external customer inquiries.
Provides data input into insurance systems accurately.
Provides training expertise and feedback to Premium Audit Technicians.
Researches Audit Status Report to clear older expired policies that need to be billed.

Associate's degree or equivalent experience.
Typically a minimum of three years' related work experience.
Solid knowledge of the insurance industry with an understanding of all lines of business.
In-depth understanding of policy language and documentation.
Good organizational skills and the ability to prioritize multiple tasks.
Strong attention to detail with the ability to work well under pressure situations.
Good interpersonal and communication skills.
In-depth knowledge of Microsoft Office Suite as well as other business-related software.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

Premium Audit Technician

Key skills