Business Analyst

Role Overview

• Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered
• Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements
• Documenting future state business processes and assisting in the development of policies and procedures
• Facilitating the alignment of stakeholders to develop future state vision/value definitions
• Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows.
• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully
• Provide expertise on the functional use of Commerce platforms and tools
• Collaborate with project manager to ensure business objectives are aligned with the project plan
• Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities.
• Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design
• Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source.

Requirements

• 5+ years experience in a client-facing Business Analyst or Business Consultant role, preferably in a Professional Services or IT Consulting environment
• Experience with Shopify (Plus / B2B) or similar commerce platforms. BigCommerce knowledge or certification is considered a strong plus.
• Highly-developed problem solving, planning and organizational skills
• Experience with full life-cycle projects from initial scoping through delivery
• Proficient in processes including defining and documenting test strategy as well as unit and integration testing
• Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships
• Comfort with agile, iterative software development methodologies
• Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools
• Ability to work both independently and collaboratively as needed on a cross-functional, geographically dispersed

Tech Stack

• ERP

Benefits

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture
• Focus is on responsibilities, not title