Evaluate, develop and strengthen the Operational Tax control environment, providing insight and authoritative recommendations with short
and long-term business impact
Challenge and advise the business on risk mitigation in line with Group risk appetite, acting as a subject‑matter expert in Tax controls
Coordinate control design, optimisation, process mapping and testing to enhance control effectiveness
Develop and interpret policies and procedures ensuring consistent, compliant application across Operational Tax
Build and maintain relationships with key internal customers, acting as a trusted business partner for Operational Tax
Monitor assurance activity, ensuring strong audit trails and insightful reporting
Identify and implement improvements to existing practices, embedding preventative and detective controls
Use of data from diverse sources to analyse themes, understand root causes and assess business impact
Production of concise, insightful data summaries for governance forums and senior leaders
Application of data literacy, data visualisation, and data management capabilities in day‑to‑day decision-making
Lead or contribute to change initiatives, ensuring controls are designed, embedded and monitored throughout delivery cycles
Initiate, formulate and implement new business practices supporting broader Group transformation

Experience in designing, implementing and maintaining operational tax control frameworks
A sound understanding of Pensions and Investment businesses
c.3 years of UK Tax, HMRC & regulatory experience
The ability to undertake formal governance reporting to local and Divisional Senior Management, in conjunction with Operations, Group Tax and Risk functions
Experience of major transformation initiatives from a business, legislative and regulatory perspective

Senior Tax Operations Control Manager

Key skills