Supporting customers via email, chat and telephone on our proprietary software products.
Log details of all support sessions and customer challenges in our ticketing system.
Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.
Efficiently answer customer questions while displaying excellent email and telephone etiquette.
Recognize opportunities for improving product and customer experience based on the feedback you receive.

2-3 years of experience in Customer Support is preferred.
Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.

Customer Support Associate

Key skills